Privacy policy

This policy explains what happens to your information when you visit cloudcreation.ai or get in touch with us.

The short version

• This site uses Google Analytics and Microsoft Clarity to see how visitors use it. Both set cookies to do that, and Clarity also records how visitors move through the page.
• The contact form sends what you type to us, and we store it so we can reply.
• We hold only what these things collect.

Who we are

Cloud Creation designs and builds websites for real estate developers. We operate from British Columbia, Canada. We are responsible for the information described in this policy, and you can reach us at Josiah@cloudcreation.ai.

What this site collects on its own

This site uses Google Analytics to understand how people use it: which pages get visited, how visitors found us, and roughly how they move through the site. Google Analytics sets cookies in your browser to tell your visits apart from other visitors' and to remember you between pages.

It also uses Microsoft Clarity for the same purpose, and Clarity goes further: it records how visitors move through a page, including mouse movement, clicks, scrolling, and which pages they go to next, and turns that into a session replay we can watch. Clarity also sets cookies to tell visits apart.

Neither tool knows your name or email unless you also send us the contact form. We do not run advertising tags, and we do not use either tool to build ad profiles or to follow you to other sites.

Our typeface is served from our own domain rather than from a font network, so visiting this site does not, on its own, tell any outside company anything beyond what Google Analytics and Microsoft Clarity report above.

Turning it off

Most browsers let you block third-party cookies, and ad blockers and privacy extensions commonly block both tools outright. Google also publishes a browser add-on that opts you out of Analytics on every site that uses it. None of this affects your ability to use the site or the contact form.

What the contact form does

The form on our contact page asks for your name, email address, an optional budget range, and your message.

When you press Send message, those details go to our server. We do two things with them. We save them to our database so your enquiry does not get lost, and we send ourselves an email so we see it quickly. Both happen right away.

Alongside your message we record the date, the page you came from, and your browser type. We use these to tell real enquiries from automated spam. We do not use them to identify you or to build a profile.

If something goes wrong on our end, the form offers you a link that opens your own email program instead. That path sends nothing to our server. You decide whether to send the email.

Technical records our host keeps

Our hosting provider records standard technical data each time a page is requested: the IP address making the request, the browser and device type, the page requested, and the date and time. Every web host keeps records like these. They exist to serve the site, to keep it available, and to protect it from abuse.

We do not use these records to build a profile of you, to identify you, or to market to you.

What we do with what you send us

We use the information in your email to:

• reply to you and answer your questions,
• discuss your project and prepare a proposal,
• keep a record of what we agreed, and
• meet our tax and legal obligations.

We do not sell, rent, or trade your information. We do not add you to a mailing list unless you ask us to.

Who else can see it

We keep the list of companies involved as short as we can. Six handle information on our behalf:

• Our hosting provider, which serves this site and keeps the technical records described above.
• Supabase, which stores what you send through the contact form.
• Resend, which delivers the notification email that tells us your enquiry arrived.
• Our email provider, which delivers and stores the email we exchange with you.
• Google, which runs Google Analytics and processes the usage data it collects.
• Microsoft, which runs Clarity and processes the session data and replays it collects.

All of them act on our instructions, except Google and Microsoft, which also process analytics data under their own terms as independent controllers. Beyond this list, we share your information only when the law requires it, or when we need it to establish or defend a legal claim.

Where your information is held

Our providers store and process information in Canada and the United States. Information held in another country can be accessed by the courts and law enforcement of that country under its own laws.

How long we keep it

We keep your form submission and our email for as long as we are in contact, and afterwards for as long as our records and tax obligations require. Ask us to delete your information and we will remove both the stored record and the email, unless the law requires us to keep them. Our host's technical records are kept for a short period and then removed.

Your rights

Canadian privacy law gives you rights over your information. You can ask us to:

• tell you what we hold about you,
• correct anything that is wrong,
• delete what we hold, and
• stop using it, by withdrawing your consent.

Email Josiah@cloudcreation.ai and we will respond within 30 days. There is no charge.

If our answer does not satisfy you, you can complain to the Office of the Privacy Commissioner of Canada, or to the Office of the Information and Privacy Commissioner for British Columbia.

Keeping it safe

The site is served over an encrypted connection. What you send through the form travels encrypted and is stored in a database that is closed to public access, so only our server can read it. Access to our email is protected by a password and two-step verification. No system is perfect, and we hold as little as possible so that there is little to lose.

Children

This site is for businesses. It is not directed at children, and we do not knowingly collect information from them.

Changes to this policy

If we change how we handle your information, we update this page and change the effective date at the top. Material changes are described here rather than made quietly.

Contact us

Questions about this policy, or about your information, go to Josiah@cloudcreation.ai. A person reads every message.